Customer Services Contractor

June 11, 2026

★ PLEASE SUBMIT YOUR CV IN ENGLISH ★<h1>Customer Services Contractor</h1>Location: Remote — Colombia Employment Type: Full-Time Industry: Insurance / Professional Services Compensation: $1,000 – $1,500 USD/month<hr><h1>About the Role</h1>We are seeking a highly organized, customer-focused, and proactive Insurance Customer Support Specialist to support clients with policy management, claims coordination, billing inquiries, and insurance-related administrative processes.This role is ideal for someone who enjoys helping clients, solving problems, maintaining organized documentation, and working in a fast-paced service-oriented environment.The ideal candidate is detail-oriented, professional, empathetic, and comfortable communicating with clients regarding insurance policies, claims, renewals, and account updates.This position plays a key role in delivering an exceptional customer experience while ensuring operational accuracy and compliance across insurance workflows.<hr><h1>Key Responsibilities</h1><h2>Customer Support & Policy Assistance</h2><ul><li>Serve as a primary point of contact for client inquiries regarding:<ul><li>Insurance coverage</li><li>Billing questions</li><li>Policy updates</li><li>Premium changes</li><li>Renewals</li></ul></li><li>Provide clear and accurate explanations to help clients understand their policies and available options</li><li>Deliver professional, friendly, and responsive customer service across phone, email, and digital communication channels</li></ul><hr><h2>Policy Management & Renewals</h2><ul><li>Process policy updates, endorsements, and renewals accurately</li><li>Review premium changes and assist with policy analysis</li><li>Navigate carrier rating systems and insurance platforms</li><li>Support producers and agents with policy-related administrative tasks</li><li>Ensure policy documentation remains organized, updated, and compliant</li></ul><hr><h2>Claims Support & Documentation</h2><ul><li>Assist clients in gathering required documentation for claims processing</li><li>Coordinate with adjusters and internal teams to support timely claim resolution</li><li>Maintain organized records of claims, policy documents, and customer communications</li><li>Ensure all documentation complies with applicable insurance standards and internal procedures</li></ul><hr><h2>Compliance & Administrative Support</h2><ul><li>Conduct policy reviews to verify accuracy and completeness of documentation</li><li>Support compliance with NAIC regulations and carrier requirements</li><li>Maintain organized digital files and customer records</li><li>Assist with operational and administrative workflows related to policy servicing and customer support</li></ul><hr><h2>Cross-Functional Collaboration</h2><ul><li>Collaborate with:<ul><li>Agents</li><li>Producers</li><li>Underwriters</li><li>Account executives</li></ul></li><li>Stay updated on:<ul><li>Carrier guidelines</li><li>Industry standards</li><li>New insurance products</li><li>Policy changes</li></ul></li><li>Support internal communication and workflow coordination between departments</li></ul><hr><h1>Requirements</h1><ul><li>Minimum 2+ years of experience in:<ul><li>Customer support</li><li>Insurance support</li><li>Administrative support</li><li>Client-facing service roles</li></ul></li><li>Previous insurance industry experience is a strong plus</li><li>Excellent written and verbal communication skills</li><li>Strong follow-up and problem-solving abilities</li><li>High attention to detail and organizational skills</li><li>Intermediate computer proficiency, including:<ul><li>Microsoft Word</li><li>Excel</li><li>PowerPoint</li></ul></li><li>Ability to multitask and manage priorities in a fast-paced environment</li><li>Comfortable working independently in a remote setting</li></ul><hr><h1>Preferred Qualifications</h1><ul><li>Experience with:<ul><li>EzLynx</li><li>Applied CMA</li><li>Insurance agency management systems</li></ul></li><li>Bilingual candidates are encouraged to apply</li><li>Previous experience supporting U.S.-based clients or insurance agencies</li><li>Familiarity with insurance compliance and documentation processes</li></ul><hr><h1>What We’re Looking For</h1><ul><li>Customer-first mindset with strong professionalism and empathy</li><li>Highly organized and detail-oriented individual</li><li>Strong communication and relationship-building skills</li><li>Proactive problem-solver with excellent follow-through</li><li>Team player comfortable collaborating across multiple departments</li><li>Someone who thrives in service-oriented and fast-moving environments</li></ul><hr><h1>What Success Looks Like</h1><ul><li>Clients receive accurate, timely, and professional support</li><li>Policies, renewals, and claims are processed efficiently and accurately</li><li>Customer records and documentation remain organized and compliant</li><li>Communication between clients, producers, and carriers remains smooth and professional</li><li>Clients feel supported, informed, and confident throughout the insurance process</li></ul><hr><h1>Why Join Us?</h1><ul><li>Fully remote opportunity with long-term growth potential</li><li>Collaborative and supportive work environment</li><li>Exposure to U.S.-based insurance operations and workflows</li><li>Opportunity to grow within customer support and insurance operations</li><li>High-impact role supporting customer satisfaction and operational excellence</li></ul><hr>This is a remote/telecommute position.

Back to blog

DISCLAIMER